Return & Exchange Policy

Ship back the item(s) you would like to return per the instructions given to you by our Customer Care Representative. To process your return quicker, please include in your return package:

  1. Completed the Return Form
  2. Order number and/or a copy of the packing slip
  3. “Return Authorization” number issued to you by your Customer Care Representative
  4. Written reason for your return
  5. All returned items must be in original condition, unused and with original tags and packaging.
  6. The customer is responsible for all shipping charges on returned/exchanged products.
  7. Shop.teamrwb.org is responsible for shipping charges on re-shipment of exchanged products only.

We will reimburse the credit card you used to make your purchase for the price you originally paid for the returned item(s), less shipping. In most cases, the return credit will appear on your credit card statement in the next regular billing cycle. If the item(s) being returned was a gift, an online Shop.TeamRWB.org promo code will be issued in lieu of a refund. Returns made more than 30 days past the original purchase date will be honored with a Shop.TeamRWB.org promo code for same amount.

Send Return Items To:

Shop.TeamRWB.org

Customer Care

61 Clark Road

Battle Creek, MI 49037

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